⚠ Draft for review — this policy is a working template and must be checked by a solicitor before the site goes live.
Legal
Privacy Policy
1. Who we are
This website is operated by Thornemere Ltd ("Thornemere", "we", "us"), registered in England & Wales (company no. 09269881), registered office Hivegrove, Kingscourt, Burrows Lane, Guildford GU5 9QE. We are the data controller for the personal data described in this policy. Contact us at enquiries@thornemere.co.uk or 0333 567 1223.
2. What we collect
We collect information you give us when you make an enquiry or request a survey — typically your name, organisation, email address, phone number and the details of your enquiry. When you visit the site we also collect limited technical data (IP address, device/browser type, pages viewed) via cookies and analytics, where you have consented.
3. How we use it & our lawful basis
- To respond to your enquiry and provide a quotation or survey — legitimate interests / steps prior to entering a contract.
- To route your enquiry to the relevant division (PGH, Beegone, Crown & Burrow, Woodpecker or Sewerfix) — legitimate interests.
- To measure and improve the website — consent (analytics cookies).
- To meet legal and regulatory obligations — legal obligation.
4. Sharing
We share your details only with the Thornemere division handling your enquiry and with trusted service providers who process data on our behalf (e.g. email, hosting, CRM and analytics providers) under appropriate agreements. We do not sell your personal data.
5. Retention
We keep enquiry and customer data only as long as necessary for the purpose it was collected and to meet our legal obligations, after which it is securely deleted.
6. Your rights
Under UK GDPR you have the right to access, correct, erase, restrict or object to the processing of your data, and to data portability. To exercise any right, email enquiries@thornemere.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
7. Cookies
We use cookies as described in our Cookie Policy. Non-essential cookies are set only with your consent.
8. Changes
We may update this policy from time to time; the latest version will always appear on this page.